Value the fact that ‘Change Surrounds Every Challenge’ ...
Therefore, guide employees/customers through their frustration in dealing with change. Help each person "transition because of the change."
If employees/customers leave because of the frustration, such action is not a viable employee or customer experience .
The cost of employee recruitment/customer on-boarding is much higher than the cost of retention. Instead, excite their responsibility to find other ways to engage & stay.
“Change surrounds every challenge” via Dr. Linda Hines, PhD Thesis, Capella University
change challenge transition