Written by Stephen Hobbs

Value the fact that ‘Change Surrounds Every Challenge’ ...

Therefore, guide employees/customers through their frustration in dealing with change. Help each person "transition because of the change."

If employees/customers leave because of the frustration, such action is not a viable employee or customer experience .

The cost of employee recruitment/customer on-boarding is much higher than the cost of retention. Instead, excite their responsibility to find other ways to engage & stay. 

“Change surrounds every challenge” via Dr. Linda Hines, PhD Thesis, Capella University

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