Service Testimonials

The following event testimonials are a sample. They illustrate the consistent comments received over the years through end-of-program evaluations and unsolicited notes we’ve received. 


Strategy & Culture
Merger & Acquisition 

John Higgins service testimonials

Over the past eight years Cervus Equipment Corporation has been acquiring business-to-business equipment dealerships growing from fifteen to seventy-two locations across three countries. Each of the business acquired have ranged from one location to as many as twelve locations with up to three hundred and fifty employees.

As can be imagined the integration, aligning of Cultures, Operations and Strategy of these very diverse organizations has been an immense challenge. In the early days our ability to align the organizations was greatly hampered by our lack of experience and confidence in our own organization. We could see as an organization that the longer we struggled with misalignment of Culture’s and Strategies the more we were losing value and over stressing the system.

Upon some serious internal review and soul searching we decided to embark on a journey to build an Acquisition and Integration Model and support practices that would be second to none. Our goal was to create a set of repeatable processes that would support rapid execution of Integration, Cultural Identification and Clarity and development of the New Business Unit Strategy aligned with the Cervus of Tomorrow Vision. If we could accomplish this we would greatly improve the Time to Value on new acquisitions and greatly improve our ability to support rapid growth. Both becoming exceptional competitive advantages and defining core competencies of our team.

We started down this development path in 2011 by documenting all of our current process, reviewing past success and failures and reaching out to find specialized resources and experts. This is when we were introduced to Dr. Stephen Hobbs and the TRIPIS Technique and Tools.

Stephen’s program and thinking was the catalyst to the exceptional success we have today. Leading us on a journey, Stephen’s process created a safe environment for the newly acquired team and the Cervus team to discuss the current realities of the culture, the business and the obstacles to reaching the Cervus of Tomorrow Vision. On the Journey we were able to create a set of celebrated mutual cultural attributes, a plan to enhance current successes and improve on the current business challenges. This work resulted in the development of our mutually agreed Five Year Strategy.

In each of the acquisitions where Stephen’s TRIPIS Program was used we have seen the integration time line significantly reduced along with cultural alignment and financial performance well beyond our expectations.

Without hesitation I would recommend Dr. Stephen Hobbs as a partner in any Cultural & Strategy work. His effectiveness, thinking, facilitation skills and integrity are exceptional.

John C Higgins
Vice President – Cervus Equipment


Jack Riley Service testimonialStrategy & Culture
Merger & Acquisition
Transition Mentoring &
Implementation Coaching

I have come to know and appreciate Dr. Stephen Hobbs through a few projects related to customer service excellence and acquisition integration. In both these areas, the key elements are culture and strategy, and that begins with self-discovery and assessment.

Stephen’s work involves introducing a picture of the current reality of the group that brings forward a healthy and deep realization of their imagined future. The information brought forward is formed by group(s) using only their words. Stephen has a unique way of engaging people in this manner that quickly allows them to open up with an immediate trust.

As with any valuable initiative, there needs to be a framework in order to remain on track and be effective, along with a solid base to work from. Stephen is a master at setting up that foundation from the group’s current reality and instilling a framework through a set of easily learned stages. Groups align their ideas and statements they have brought forward to the desired set of decision indicators. From here, major goal setting can begin through a simple turn-over of those statements.  Once prioritized, a story begins to emerge that shows, not only the desired state of the future but an identifiable and actionable path to get there via competency verification; all strategically aligned.

An ever-important part of any initiative towards cultural transition is being able to measure and relate. Stephen provides the tools along with a great forum where people can immediately look to either opposing or complimentary forces to determine where an issue requires attention, without getting mired in unnecessary or distantly related details. The people can get to the heart of the matter faster and on point and apply whatever operational changes are required.

Through Stephen’s “ facilitative mentoring” he guides those involved to align and further engage throughout the entire organization resulting in enhanced operational effectiveness. As a result, there is a shift in mindset, a renewed level of drive, and a collaborative and organized approach to realizing the vision/mission.

Although Dr. Hobbs’ work has a very scientific edge in its proof, he is much more of an artist as he weaves a tapestry of thought and action together into a seamless living piece of artwork. I would recommend getting excited over the belief that there are immense possibilities for your group and that Stephen can help you stitch them into your future reality.

Jack Riley
Operations Manager
Cervus Equipment – Corporate Operations


Corporate Client – Program Evaluation
Experience-based Learning for Team Development

Knowledge: 4.9/5
Presentation: 4.9/5
Ability to Relate: 4.9/5
based on 23 Responses

Contents:
A great experience that was practical and fun.
I had an outstanding afternoon outside with just the right amount of support at the right times.
A very good exercise that led to a great discussion after the outdoor program.
A very enlightening experience of the role of management.
A great exercise! It was well thought out in the activity added to the entire experience.
Importance of clear and concise communication was demonstrated.


Corporate Client
Experience-based Learning for Team Development

Comments:
We had some positive feedback on the session you facilitated for us and I would like to thank you for arranging everything on short notice. Personally, I was very satisfied with the way it came together in my expectations, with regard to both content and the effect on that team, were met.

Le Roy R., TransCanada Pipeline


University Client
Appreciative Inquiry

Thank you for being involved in our appreciative inquiry component of our Summer Institute. The students were touched by your presence and story, and those involved in the subsequent team building have a profound experience.

Thank you for agreeing to participate in the appreciative inquiry interviews especially given your busy schedule. The team loves the work he did with them on the weekend.

Lillas and Janice – Course Instructors


Government Funded
Summer Camp – Leadership Training

I wanted to thank you, even though I did in person a couple of times, for an incredible experience here at the camp. I’ve been a participant here for four years, and never had such a truly touching an eye opening experience as I did in your sessions and during the evening presentation.

I felt I had to make this known to you on a personal level because of the effect this had on me. Your story of the 15-year-old gun holder in Uganda, and how it changed your life was inspiring. In a lot of ways the day you spend here is been life-changing for me. I recently been conflicted about the next step in my life and you helped me realize that my journey is not only just beginning, but that it will be filled of things to overcome, learn, and teach.

Thank you so much for this experience and for teaching me so much. Continue to do what you’re doing and continue to have fun doing it!

Heather C.


Corporate Client
Speaking Presentation

On behalf of the members of the Hospitality, Financial and Technology Professionals, I would like to thank you for speaking to us on April 25. Your insights about appreciative inquiry leadership and culture were very helpful – gave us a new perspective. Thank you for joining us!

Elaine McPherson
HFTP


These service testimonials are a sample and illustrative – we have more.
And we ask that you send yours with a picture to
info@wellthlearning.com or use the Contact Form.

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